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About Orders
Below are some of are common questions about orders
How do I know my order is confirmed?
You will be provided with a detailed invoice
How to check the current status of my order?
‘My Orders’ page will provide you with complete information about your order including the order status, payment status and tracking details.
Do you deliver to my place?
The delivery in your pin code and estimate time of delivery can be checked on our order page by entering the pin code in the ‘Check estimated delivery’ section. We are continually expanding our capabilities to deliver across all the pin codes in the country.
Can I add more items after placing the order?
Orders once placed cannot be modified. You can always place a new order for additional items.
Payments
Below are some common questions about payments
What are all payments methods accepted?
The payment options we support are:
· Credit Card
· Debit Card
· Net Banking
· RazorPay
We process all online payments through RazorPay which provides secure, encrypted connections for all credit card, debit card and net banking transactions.
Are there any hidden charges or additional charges I have to pay?
The price shown against each product is the final price and you wouldn’t be asked to pay any more than that.
My Payment has failed? What should I Do?
In case there is a failure in payment, please retry after 5 minutes, after ensuring correct banking credentials are used. If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can drop us an email.
My account has been debited but the order has not been confirmed? What Should I do?
We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn’t have been received by us. Please wait for 24 hours to check if the order has been confirmed or if the amount is credited back to you. If neither happens, please drop us a mail and we’ll be glad to help you further.
Shipping
Below are some common questions about shipping
How are the products delivered to me?
Once the order is placed, we ship out the order through one of our various courier partners. All these partners are reputed, logistic service providers. Once your order has been shipped you will get an email and SMS informing you of the details of courier partner and AWB (Tracking number) number using which you can track your shipment. We would also share the estimated delivery dates via SMS and email.
How can I track my order?
Once your order is placed, we assign your order to one of our courier partners. An SMS would be sent to your registered phone number with the details of the courier partner along with the AWB (Tracking id). You can also find the AWB on your order summary page in ‘My Orders’. You can track the order using the AWB on the respective courier partner’s website.
What is the estimated delivery time?
Usually it takes up to 1 week for your orders to be delivered.
What are the shipping charges I have to pay?
None. We offer free shipping within India on all products purchased on our website.
What should I do if I miss my delivery?
We understand that you can’t wait at your delivery address all the time, and that is exactly why we will try to attempt delivering your order thrice. So, if you have missed the delivery please do not worry, attempt again. We’ll also drop you a call, in case you miss the delivery to understand your delivery requirements.
Do you deliver Internationally?
Yes we do ship internationally.
*Terms and Conditions Applied.
Can I modify the address/Phone number for the delivery?
Yes. As long as we have delivery capabilities in the modified address you want delivery in, you can change the address or contact details for the delivery. Please drop us a mail with the requirements and we’ll get it done for you.
Can I check the product before accepting the delivery?
Unfortunately, we do not offer open delivery, and you cannot check the product before accepting it. However, in case you do not like the product, you always can return the product as per our return policy under 30 days, no questions asked returns.